10 Questions to Ask When Looking for a Rehab & Skilled Facility

Rehab, Skilled, and Post-Acute Facilities are not all the same, nor is it easy to determine the best fit for your patient.

Here are ten characteristics to look for when considering a facility.

1.) Does the community have a home-like feel? Is it cheerful in décor, minimal with unpleasant odors, have a caring atmosphere, with pleasant and smiling staff members? Are the grounds well kept? Often times the website portrays an unrealistic picture. Take a tour of the community so you have a better understanding of where you are sending your patients. Communities would be happy to accommodate your request.

2.) Are the staff members familiar with and understand the residents whom they provide care? Are the staff connected with and engaged in patients’ needs or is there an uncaring or complacent attitude? Often times you will find this in communities who use nursing agencies to staff their community. Research shows that residents with a familiar connection with staff and are comfortable have a much more meaningful life.

3.) Are the activities and wellness programs engaging? Does the staff interact with the residents and patients to create meaning? Activities which cover a wide continuum of functional abilities - from fully independent to advanced dementia - critical for healing and for connection.

4.) Does the community fully embrace the Washington Administrative Code when it comes to resident’s rights? Respect, dignity, communication, and notice of fees are a few of the expectations. Is there a robust resident council, and are the staff regularly trained regarding resident rights?

5.) What ancillary services are provided? Is there transportation to/from medical appointments, regularly scheduled shopping trips, medical appointments, and outside activities? Are there salon services, podiatry and dental services onsite?

6.) Is the therapy staff in-house or agency? Re-hospitalization rates are decreased with in-house therapy teams for PT, OT, and SLP, and restorative therapies.

7.) Do residents and patients have access to mental health providers on-site for those needing services? Can they access community mental health agencies and to state programs (PASSR) as needed?

8.) Is there a policy and focus on proper management of medications? Stewardship of ABO, regular review of psychotropic medication use, use of non-pharmacological interventions whenever possible?

9.) Is there a medical director on-site? Some skilled and rehab facilities collaborate with physiatrists, physicians, and ARNPs in order to provide daily oversite and give a stronger continuity of care?

10.) Is there a Social Services department, to provide support to residents and families in the community? Social workers aid in discharge planning, provide information resources, as well as community resources, educational/emotional support for families and residents.

BONUS: Is there support for Medicaid applications? With dwindling resources for aging seniors, this is a very common question about this often-misunderstood process.

Article submitted by: Wendy Kleppe, Director of Marketing

Crista Shores, Silverdale - 360-698-0900

Crista Senior Living, Shoreline - 206-900-8157


Crista Senior Living has two Life Plan Communities in the Puget Sound. Cristwood, a Retirement Community located in Shoreline offers Retirement Living, Assisted Living, Memory Care, and Short Stay Rehab and Long Term Care to over 600 residents yearly.

Crista Shores, located in Silverdale on the Dyes Inlets is home to 150 seniors who experience a beachfront view daily.

#rehab #rehabilation #skillednursing #skilledfacility #medicaid #RN

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